FAQs

Our friendly staff are always on hand to make sure that our sessions run smoothly and safely however all children must be supervised by a responsible adult/guardian at all times. Please note we have a large number of props, some toys may be small and need additional supervision. Particularly children under 3 years old.

In order to ensure an enjoyable experience for each child we limit the number of visitors per session. Therefore, although it’s not essential we do advise pre-booking to guarantee your space.

All bookings are non-refundable however we understand the situations may arise where you need to change your session. Therefore we are able to transfer your session to another date providing 24 hours’ notice is given.

In order to maintain a high level of cleanliness no shoes are permitted within the play area and socks must be worn at all times. Should you require them, socks can be purchased for a small fee from reception. Shoe coverings are also available for adults should you prefer.

Yes we are wheelchair accessible and have disabled toilet facilities.

With the exception of weaning babies we ask that no food or drink is brought into the premises. We have a café serving an array of hot and cold drinks as well as snacks. Please note for the Worker Bee party package you are permitted to bring your own food and drink into the party room.

Of course! As long as you are only taking pictures of your own children then you are more than welcome to snap away. We even have a selfie wall for some photo opportunities and we would love for you to tag us in any photographs you upload.

We love parties here at Honeybees and in order to fit your needs we offer 3 different packages to ensure you have the perfect party.

Monday – Sunday, you can celebrate your little one’s birthday by booking one of our parties for up to a maximum of 16 children within one of our general play sessions; please note that the remaining spaces on the chosen play session will be made up of our other visiting children and families.

Alternatively, if you’re looking for a more private affair with family and friends, an exclusive hire option is available on a Saturday and Sunday afternoon for 2 hours accommodating a maximum of 28 children. Perfect for those families planning a more intimate birthday celebration with family and friends, or for those looking to team up with a friend or two for a shared celebration. Please enquire for further information.

All parties can be booked online and require a non refundable 25% deposit to secure the booking with the final payment and all details finalised two weeks prior to your party date. Please contact us athello@honeybeesplaytown.co.uk if you would like us to check availability for exclusive parties and we can help you with any queries you may have.

You are still welcome to join in and stay for the remainder of the play session. 

We operate pre-defined play sessions to allow us time to tidy up in between, ensuring that every child gets to experience Honeybees at its best. You may turn up at any time during a play session but you will be required to leave at the end of that session even if you have not been there for the full 90 minutes.

Baby changing facilities.

We have a dedicated baby play area for babies under 12 months which is centrally positioned within The Playtown so you are able to see siblings/other children playing.

Bottle & food warming plus highchairs.

It came out loud and clear from our parent survey that one of parents’ dislikes is visiting overcrowded play facilities. With children of our own, we completely understand that.  Offering play sessions at set times with spaces pre-booked online ensures we do not go over our capacity limit so we can offer you and your family the best possible play date. It is also allows us to close the facility for 45 minutes in between each play session to clean, tidy and sanitise for visitors arriving for the next play session.

5 minutes prior to your session ending we will play the ‘Clean Up’ song and actively encourage you to put a few items back for us in the correct locations, to ensure that the next session runs as smoothly and is as magical as yours- it also acts as cue to the children that their session has ended preventing lots of tears!

Absolutely; it’s better that way. Children really benefit from having someone to interact with, because, ‘It takes 2 to role play’… Sometimes they will tell you what to do and other times they might just need a little sparkle of imagination from you to help set them off on a role play journey. If your child is a little shy at first, we recommend letting your child explore the various settings and see which one they feel comfortable to play in first; let them take the lead in how they play and be ready to play your supporting role.